Terms of service

Terms of Service

This website is operated by Mochilumi. Throughout the site, the terms “we”, “us” and “our” refer to Mochilumi.

By visiting our website, browsing our store or purchasing from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website.

1. Use of Our Website

You agree to use our website only for lawful purposes.

You must not use our website:

For fraudulent activity
To submit false or misleading information
To interfere with the security or operation of the website
To copy, reproduce or misuse our content, branding, product descriptions or images
To upload or transmit harmful code, malware or spam
To violate any applicable laws or regulations

We may refuse service, cancel orders or restrict access where we believe our website has been misused.

2. Products

Mochilumi sells cute mood lights and decorative room accessories.

We aim to display product colours, sizes, features and details as accurately as possible. However, product colours may appear slightly different depending on your screen settings, lighting conditions or device.

Product descriptions, images, prices and availability may be updated or changed at any time without notice.

3. Product Safety and Use

Our products are decorative mood lights intended for room ambience, desks, shelves, bedside tables and cosy spaces.

Unless clearly stated otherwise, our products are not toys and are not marketed as baby or toddler products.

Please follow all product instructions and safety guidance provided with the item.

General safety guidance:

Keep the product away from water and excessive moisture
Do not submerge the product in water
Keep the charging port dry before charging
Do not use a damaged charging cable
Do not expose the product to high heat or open flames
Do not attempt to open, modify or repair the product yourself
Keep small parts, packaging and cables away from young children
Use under adult supervision where appropriate

4. Orders

When you place an order, you agree that all information you provide is accurate, complete and up to date.

After placing an order, you may receive an order confirmation email. This does not always mean that your order has been accepted. We reserve the right to refuse or cancel an order where necessary.

We may cancel or refuse orders if:

Payment is declined
The product is unavailable
The order appears fraudulent or suspicious
The shipping address is incomplete or incorrect
There is an error in price, product information or availability
We are unable to fulfil the order for operational reasons

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

5. Prices and Payment

All prices are shown on our website in the currency displayed at checkout.

Prices may change at any time without notice.

You agree to provide current, complete and accurate payment and billing information.

Payments are processed securely by third-party payment providers. Mochilumi does not directly store your full card details.

6. Shipping and Delivery

All orders have a processing time of up to 24 hours before dispatch.

Estimated delivery times:

Standard Shipping: 3–10 business days after dispatch
Express Shipping: 2–8 business days after dispatch

Delivery times are estimates and may vary due to courier delays, customs checks, public holidays, weather, high order volumes or circumstances outside our control.

For more information, please read our Shipping Policy.

7. Free Shipping

We currently offer free shipping on orders over £75.

If your store uses a different currency or threshold, please update this section before publishing.

8. Returns, Refunds and Cancellations

If you are shopping from the United Kingdom, you may have the right to cancel your online order within 14 days of receiving your item. GOV.UK explains that online customers generally have a 14-day cancellation period after delivery.

9. Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at:

infomochilumi@gmail.com

Please include your order number, a clear photo or video of the issue and a short explanation.

If the issue is confirmed, we will offer either:

A free replacement, or
A refund

10. Intellectual Property

All content on this website, including text, product descriptions, images, graphics, branding, logos, icons and design elements, is owned by or licensed to Mochilumi unless stated otherwise.

You may not copy, reproduce, modify, distribute, sell or use our website content or branding without written permission.

11. Third-Party Links and Tools

Our website may include links to third-party websites, apps, payment providers, shipping tools or other services.

We are not responsible for the content, accuracy, privacy practices or policies of third-party websites or services.

You should review third-party terms and policies before using their services.

12. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

These explain how we collect, use and protect your personal information.

13. Limitation of Liability

To the fullest extent permitted by law, Mochilumi is not responsible for indirect, incidental or consequential losses arising from your use of our website, products or services.

Nothing in these Terms limits your statutory rights or our liability where it would be unlawful to do so.