If you have any questions about your order, shipping, returns, refunds or our products, please contact Mochilumi using the details below.

Customer Support

Email: infomochilumi@gmail.com

We aim to respond to customer enquiries as soon as possible.

Typical response time: 24–48 hours, excluding weekends and public holidays.

Order Support

When contacting us about an order, please include:

• Your full name
• Your order number
• The email address used at checkout
• A short description of your question or issue
• Photos or videos, if your item arrived damaged, faulty or incorrect

Shipping Questions

For shipping questions, please include your order number and tracking number if available.

You can contact us if:

• Your tracking has not updated
• Your delivery appears delayed
• Your shipping address needs correction
• Your order has not arrived within the estimated delivery window

Returns and Refunds

To request a return, refund or replacement, please contact us at:

infomochilumi@gmail.com

Please do not send any item back before contacting us first. We will provide the correct return instructions and return address where applicable.

If any of these details are not available yet, update this section before launching publicly.

Important Notes

Mochilumi is an online store and does not currently operate a physical retail shop.

Customer support is provided by email.

For privacy, order security and accurate record keeping, please contact us using the email address listed above.