Shipping policy

Shipping Policy

Thank you for shopping with Mochilumi. We aim to make your order experience clear, simple and reliable.

Order Processing Time

All Mochilumi orders have a processing time of up to 24 hours before dispatch.

During this time, your order is checked, prepared and packed for shipment.

Please note that processing time is separate from the estimated shipping time.

Shipping Options

We currently offer the following shipping options:

Standard Shipping

Estimated delivery time: 3–10 business days after dispatch.

Express Shipping

Estimated delivery time: 2–8 business days after dispatch.

Delivery times are estimates and may vary depending on your location, courier availability, customs processing, public holidays or other circumstances outside our control.

Free Shipping

We offer free shipping on orders over £75.

If you decide to use a different currency on your store, please update this amount before publishing.

Shipping Destinations

Mochilumi currently ships to customers in the United Kingdom.

Additional shipping destinations may be added in the future.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow some time for tracking details to update after dispatch.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you notice an error in your address, contact us as soon as possible at:

We will do our best to help, but we cannot guarantee address changes after an order has already been processed or dispatched.

Mochilumi is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Orders

Although we aim to deliver orders within the estimated timeframes, occasional delays may happen due to courier issues, customs checks, high seasonal demand, weather conditions or other external factors.

If your order has not arrived within the estimated delivery window, please contact us at:

We will help you check the status of your shipment.

Lost Packages

If your tracking shows that your order has not moved for an unusual period of time or appears to be lost, please contact us.

We may offer a replacement, refund or further investigation depending on the situation and courier information available.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:

infomochilumi@gmail.com

Please include:

  • Your order number
  • A clear photo or video of the item
  • A photo of the packaging, if relevant
  • A short explanation of the issue

If the item is confirmed to be damaged or incorrect, we will offer either:

  • A free replacement, or
  • A refund

The choice will depend on your preference and the details of the case.

Contact Us

For any shipping questions, please contact us at:

infomochilumi@gmail.com