Privacy policy

Privacy Policy

This Privacy Policy explains how Mochilumi collects, uses and protects your personal information when you visit our website, place an order, contact us or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Mochilumi is an online store offering cute mood lights and decorative room accessories.

Store name: Mochilumi
Contact email: infomochilumi@gmail.com

Personal Information We Collect

When you use our website or place an order, we may collect the following types of personal information:

Name
Email address
Shipping address
Billing address
Phone number, if provided
Order details
Payment confirmation details
Customer support messages
Device and browser information
IP address
Website usage and interaction data
Marketing and advertising interaction data

We do not intentionally collect sensitive personal information.

How We Collect Information

We may collect personal information when you:

Visit our website
Place an order
Create a customer account, if available
Contact us by email
Sign up for marketing emails, if available in the future
Interact with our ads, website or social media
Use cookies or similar tracking technologies on our website

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Provide customer support
Respond to your questions or requests
Manage returns, refunds and replacements
Improve our website and customer experience
Detect and prevent fraud or misuse
Comply with legal, tax and accounting obligations
Show relevant advertising where permitted
Measure the performance of our website and advertising

Payment Information

Payments are processed by secure third-party payment providers.

Mochilumi does not directly store your full card details. Payment information is handled by the payment provider used at checkout.

Email Marketing

Mochilumi does not currently use email marketing as a main activity.

If we offer email marketing in the future, we will only send marketing emails where we have a lawful basis to do so, such as your consent or another permitted basis under applicable law.

You will be able to unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at:

Advertising and Analytics

We may use advertising and analytics tools such as:

Meta Pixel
TikTok Pixel
Google Analytics
Shopify analytics
Other similar advertising or measurement tools

These tools may collect information about your visit, device, browser, pages viewed, products clicked, purchases or other interactions with our website.

This information may be used to measure website performance, improve our store and show relevant advertising.

Where required, we will ask for your consent before using non-essential cookies or similar tracking technologies.

Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

Keep the website working properly
Remember your preferences
Analyse website performance
Understand how visitors use our store
Measure advertising performance
Support personalised or relevant advertising, where permitted

For more information, please read our Cookie Policy.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

Shopify and ecommerce platform providers
Payment processors
Shipping and fulfilment partners
Customer support tools
Analytics providers
Advertising platforms
Email service providers, if used in the future
Professional advisers, where necessary
Legal or regulatory authorities, where required

We only share information where it is necessary for business, legal, operational or service-related purposes.

International Transfers

Some of our service providers, fulfilment partners or technology providers may be located outside the United Kingdom.

This means your personal information may be transferred, stored or processed in countries outside the UK.

Where required, we will rely on appropriate safeguards or permitted transfer mechanisms to protect your information.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this policy.

This may include keeping order, transaction and support records for legal, tax, accounting, fraud prevention and customer service purposes.

Your Rights

Depending on applicable law, you may have rights over your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Object to certain processing
Restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your information
Complain to a data protection authority

To exercise your rights, contact us at:

Security

We take reasonable steps to protect your personal information.

However, no website, online store or electronic transmission is completely secure. We cannot guarantee absolute security, but we aim to use appropriate technical and organisational measures to protect your data.